Terms and Conditions
These are the terms and conditions on which we supply our shoes to you. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide our shoes to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 We are WearerTech Ltd, a company registered in England and Wales. Our company registration number 10921622 and our registered office is at Maindec House, Oaklands Business Park, Yate, Bristol BS37 5NA. Our VAT number is GB 284 3358 82.
2.2 You can contact us by writing to us at the above address, telephoning us on 0800-924-7414 between 9.00am to 5.00pm Monday to Friday (Excluding Bank or Public holidays), emailing us at firstname.lastname@example.org or via our contact page
2.3 If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
OUR CONTRACT WITH YOU
3.1 Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
3.2 If we are unable to accept your order, we will inform you of this and will not charge you for the order. This might be because the shoe is out of stock or because we have identified an error in the price or description of the product.
3.3 We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
3.4 We only sell to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from or deliver to addresses outside the UK using the website. We are more than happy to deliver our products outside of the UK so please contact us at email@example.com or on 0800-924-7414 for more details.
4.1 The images of the shoes on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the shoes. Your shoes may vary slightly from those images.
4.2 All of our shoes are machine washable to 40 degrees Celsius.
5. YOUR RIGHTS TO MAKE CHANGES
If you wish to make a change to the shoes you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the shoes, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see Clause 8- Your rights to end the contract).
6. OUR RIGHTS TO MAKE CHANGES
If we need to make a change to the shoes you have ordered, we will contact you. If you do not wish to continue with the order due to the change, we will give you a full refund for shoes paid for but not received.
7 .PROVIDING THE SHOES
7.1 The costs and timing of delivery will be as displayed to you on our website https://www.wearertech.com/delivery. All delivery times are approximate only and time is not of the essence.
7.2 If our supply of the shoes is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any shoes you have paid for but not received.
7.3 If no one is available at your address to take delivery and the shoes cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the shoes from a local post office depot.
7.4 If, after a failed delivery to you, you do not re-arrange delivery or collect them from the post office, we will contact you for further instructions and may charge you any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery we may end the contract and Clause 10.2 will apply.
7.5 The shoes will be your responsibility from the time we deliver them to the address you gave us, or deliver them according to any delivery instructions that you gave to us (i.e. to leave them in a designated place or your choice or with a neighbour).
7.6 You own the shoes once we have received payment in full.
8. YOUR RIGHTS TO END THE CONTRACT
8.1 Your rights when you end the contract:
(a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the shoes replaced), see Clause 11;
(b) If you want to end the contract because of something we have done or have told you we are going to do, see Clause 8.2;
(c) If you have just changed your mind about the shoes, see Clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of the shoes.
8.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (c) below the contract will end immediately and we will refund you in full for any shoes which have not been provided. The reasons are:
(a) we have told you about an upcoming change to the shoes or these terms which you do not agree to (see Clause 6);
(b) we have told you about an error in the price or description of the shoes you have ordered and you do not wish to proceed;
(c) there is a risk that supply of the shoes may be significantly delayed because of events outside our control.
8.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. However, we are so confident that you will love our shoes, we offer a 90-day, no-questions-asked, money-back guarantee. Just send them back to us within 90 days of receiving your shoes as set out in these terms and we will refund the full cost and delivery charges to you.
8.4 Our goodwill guarantee. Not only do we offer a 90-day no question asked, money back guarantee (see Clause 8.3), we also offer an additional goodwill guarantee for a period of 12 months covering any manufacturing defects commencing on the date that our shoes are delivered to you (“the Warranty Period”).
8.4.1 During the Warranty Period, should your shoes show any sign of defect, we will replace the shoes (on a like for like basis) if:
a) You contact us within the Warranty period by telephoning us on 0800-924-7414 between 9.00am to 5.00pm Monday to Friday (Excluding Bank or Public holidays), emailing us at firstname.lastname@example.org or via our contact page at https://www.wearertech.com/contact;
b) You return the shoes to us at our cost within 14 days of contacting us under the goodwill guarantee;
8.4.2 What is not covered – our goodwill guarantee does not extend to the replacement of your shoes that arise as a result of:
a) Your not washing them in accordance with our instructions (see clause 4.2);
b) Normal wear and tear;
c) Accidental damage, faults caused by negligent use or care, misuse, neglect or carelessness;
d) Use of the shoes for anything other than their intended purpose.
8.4.3 The replacement of the shoes will not extend the Warranty Period.
8.4.4 Our goodwill guarantee does not affect your statutory rights.
9. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)
9.1 To end the contract with us, please let us know by doing one of the following:
Telephone us on 0800-924-7414 between 9.00am to 5.00pm Monday to Friday (Excluding Bank or Public holidays) or email us at email@example.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.
Complete the online form on our website
Print off the form below and post it to us at the address on the form. Or simply write to us at that address, including details of what you bought, when you ordered or received it and your name and address.
9.2 Returning your shoes after ending the contract. If you end the contract for any reason after your shoes have been dispatched to you or you have received them, you must return them to WearerTech Ltd, Maindec House, Oaklands Business Park, Yate, Bristol BS37 5NA. If you send them back to us by post, we would strongly recommend that you obtain proof of posting. If you are returning them because you have changed your mind, you must ensure that the shoes are sent back to us within 90 days of your receiving them.
9.3 We will pay the costs of return:
(a) if the shoes are faulty or misdescribed; or
(b) if you are ending the contract because we have told you of an error in pricing or description or a delay in delivery due to events outside our control.
In all other circumstances, (unless you are returning the shoes under our goodwill guarantee – see clause 8.4), including where you are exercising your right to change your mind, you must pay the costs of return.
9.4If you return products to us for the reasons set out in clause 9.3 we will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, if you are exercising your right to change your mind we may reduce your refund in respect of delivery costs: the maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
9.5 We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days from the day on which we receive the shoes back from you. For information about how to return a product to us, see clause 9.2.
10. OUR RIGHTS TO END THE CONTRACT
10.1 We may end the contract at any time by writing to you if you do not, within a reasonable time, allow us to deliver the shoes to you
10.2 You must compensate us if you break the contract. If we end the contract in the situations set out in Clause 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
10.3 We may withdraw any of our shoes for sale and we will refund any sums you have paid in advance for shoes which will not be provided.
11. IF THERE IS A PROBLEM WITH THE SHOES
11.1 If you have any questions or complaints about the shoes , please contact us by telephoning us on 0800-924-7414 between 9.00am to 5.00pm Monday to Friday (Excluding Bank or Public holidays), emailing us at firstname.lastname@example.org or via our contact page
11.2 Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. This means that our shoes must be of satisfactory quality, fit for their general purpose and as described. Nothing in these terms will affect your legal rights.
11.3 If you wish to exercise your legal rights to reject faulty or misdescribed products then you must return them to us within a reasonable time of receiving them. Please see clause 9.2 on how to return shoes to us. If, upon receipt of the shoes we accept that they were faulty or misdescribed we will, within 14 days of receipt of the shoes, refund you the original purchase price and all delivery costs.
12. PRICE AND PAYMENT
12.1 The price of the shoes (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of our shoes on the website correct. However please see Clause 12.3 for what happens if we discover an error in the price of the shoes you order.
12.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the shoes, we will adjust the rate of VAT that you pay, unless you have already paid for the shoes in full before the change in the rate of VAT takes effect.
12.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the shoes we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the shoe's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the shoe's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any shoes provided to you.
12.4 When you must pay and how you must pay. All shoes must be paid for at the time of submitting your order. Methods of payment that we accept are set out on the website.
13. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
13.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.
13.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the shoes as summarised at Clause 11.2.
13.3 We are not liable for business losses. We only supply our shoes for domestic and private use. If you use the shoes for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
14. HOW WE MAY USE YOUR PERSONAL INFORMATION
15. OTHER IMPORTANT TERMS
15.1 We may transfer our rights and obligations under these terms to another organisation.
15.2 You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. However, you may transfer our guarantee at Clause 8.4 to a person who has acquired the shoes. We may require the person to whom the guarantee is transferred to provide reasonable evidence that they are now the owner of the relevant pair of shoes. If you would like more information on transferring our goodwill guarantee then please contact us.
15.3 Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms, except as explained in Clause 15.2 in respect of our guarantee.
15.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
15.5 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.
15.6 Alternative dispute resolution. Alternative dispute resolution (ADR) is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact an ADR provider. We are not a member of an ADR Scheme and but will consider, at our absolute discretion, to use an ADR that you propose. Whilst the UK is a member of the European Economic Area, you can also submit a claim for online resolution to the European Commission Online Dispute Resolution platform.
(Complete and return this form only if you wish to withdraw from the contract)
To WearerTech Ltd
Oaklands Business Park
Bristol BS37 5NA
I/We [*] hereby give notice that I/We [*] wish to cancel my/our [*] contract of sale of the following shoes:
Ordered on [*]
Received on [*]
Your Signature (only if this form is notified on paper)
[*] Delete as appropriate